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View Full Version : Sort it out Team 17!!!


Hiro
9 Jul 2009, 09:47
This is absolutely unacceptable! after three of my buddies and i each coughed up 800 ms points, we had hope to get cracking with some Worms 2 on LIVE.

but the lobby is RIDDLED with bugs. We have never been able to play a 4 player match. i know lots of other have complained about this, but so far have not seen any feedback from anybody at Team 17. Are you guys looking into this? will there be a patch anytime soon? we paid good money for this game and would like to have a working version please!

thomasp
9 Jul 2009, 09:57
As has been stated elsewhere in the forum (in the stickied "List of Bugs" thread I believe) a patch is in development and Team17 are aware of most of the bugs

You can't rush these things unless you want to introduce a shed-load of new bugs, so be patient. You can help by providing detailed bug reports for each glitch - what the bug actually does, how it can be reproduced and the expected result.

spanky
9 Jul 2009, 10:01
I think they work on a patch

Shadowmoon
9 Jul 2009, 11:46
A title update is on its way soon, you'll have to wait for now.

Iggyhopper
9 Jul 2009, 18:32
A good fix is to check your NAT and set it to open, until then wait for a patch.

This "NAT" setting also prevented players in Halo 3 from joining games with friends.

Rafael W2A
9 Jul 2009, 19:05
A title update is on its way soon, you'll have to wait for now.

I hope they leave the backflip a little easier to use too.

JfkAok
13 Jul 2009, 18:56
I hope they allow my local friend to play along with someone online. Right now, you can only play someone online, or locally. You can't combine the two for some dumb reason. Why is this Team 17?

Luther
14 Jul 2009, 09:24
for some dumb reason

There's a good example of how to not get a team member to engage in a conversation.

Spaceboy
14 Jul 2009, 20:43
There's a good example of how to not get a team member to engage in a conversation.

Though his wording might not be so hot, he makes a very valid point. No one is asking for the future today. Halo has had this feature for years now, and it's a much more complex game than Worms is. If someone wants to argue that that's a full priced game and one should expect more from it? Rubbish. When I purchase a game, I expect full functionality from it, no matter what they decide to charge me. People who bought Battlefield were severely disappointed with it because they didn't have near enough servers to allow everyone to play. It took them less than a week to fix that problem.

I feel, and I don't think I'm alone here, that the people who bought this new Worms game paid ten dollars to beta test it. The amount of bugs, glitches, and ridiculousness are unacceptable. How does all this get past testing? Microsoft's certification process? Add to it that there's no ticker, no progress report on fixes...we can visit their Facebook page to get news on an update? Incredibly unprofessional. If this was a hard copy release, I've no doubt that many people would've returned it, demanding a full refund.

Don't get me wrong, I've purchased many a Worms game over the years, but never one so badly made as this. I don't believe in brand loyalty as some seem to, I'd rather be loyal to a specific product. I only cited the above games as ways to increase loyalty. The programmers would do well to take note.

I signed up on these forums only because of what you said. It should not be that guy's job to speak in a delicate way hoping to garner a reply from the maker of the game. It should be the makers of this game professing their apologies to each and every one of us for putting out a broken game in the hopes that we would buy it. That is not how you treat your fans. It's not how you treat consumers that you would like money from. Nightly updates on a patch and the fixes therein is a good start. Do it in public, not on your social networking site. This game has been out and been subsequently broken for almost two weeks now. The best way to make sure people still by your product is to attempt to restore faith. Get to it. Immediately.

Please.

thomasp
14 Jul 2009, 21:07
I signed up on these forums only because of what you said. It should not be that guy's job to speak in a delicate way hoping to garner a reply from the maker of the game.

There have been issues in the past on this forum with people making posts which are rather nasty towards Team17 and totally unnecessary. As a result virtually all of the games developers stopped posting, and even stopped checking the forum. With the recent flood of new releases we're trying to keep a control on the attitude problem and have people express their views in a polite and civilised way so as the devs feel encouraged to contribute on the forum and engage in discussions with the fans, like the "good old days".

A bit of common courtesy gets you a long way in life.

Nightly updates on a patch and the fixes therein is a good start.

I don't have much knowledge of the XBox360 XBLA patch delivery system, but from what I remember with the old XBox XBLA patch system is that each patch had to be sent to Microsoft for approval before it was uploaded and distributed to players. This therefore means you cannot issue "nightly" patches since Microsoft simply won't turn the patch around quick enough.

In fact, I'm sure I remember the Microsoft testing being a huge bottleneck last time.

Please.

That's better :p ;)

Spaceboy
14 Jul 2009, 21:26
There have been issues in the past on this forum with people making posts which are rather nasty towards Team17 and totally unnecessary. As a result virtually all of the games developers stopped posting, and even stopped checking the forum. With the recent flood of new releases we're trying to keep a control on the attitude problem and have people express their views in a polite and civilised way so as the devs feel encouraged to contribute on the forum and engage in discussions with the fans, like the "good old days".

A bit of common courtesy gets you a long way in life.



I don't have much knowledge of the XBox360 XBLA patch delivery system, but from what I remember with the old XBox XBLA patch system is that each patch had to be sent to Microsoft for approval before it was uploaded and distributed to players. This therefore means you cannot issue "nightly" patches since Microsoft simply won't turn the patch around quick enough.

In fact, I'm sure I remember the Microsoft testing being a huge bottleneck last time.



That's better :p ;)

I understand nasty things being unwanted, but the word dumb in reference to a logical thing the game won't do is a bit silly. I'm a fan of common courtesy, believe me. I just don't think he said anything that bad.

I didn't mean they should update the game nightly, I meant that they should give us information on how the patch is coming along, ie: what is being fixed, what problems there are, anything being added. I don't think a few updates like that would be too big a thing to ask for. My friends and I refuse to play the game until it's fixed, as private matches are completely broken.

I'd like to think that, while agitated, I came across very civilly. Some people may not know how to do that, and that's how you come across problem posters. I'd like to think that if Team17 made their game right the first time, a lot of that would disappear.

pfunk81
15 Jul 2009, 08:50
Spaceboy, ya beat me to it. We paid 800 points for a beta version of this game. I've been gaming since the NES days and I don't think I've ever purchased a game that is so clearly broken.

Private match modes don't work. You can't even change the selected landscape more than two or three times before it just picks one for you. Why even have a feature to select landscapes if its just going to decide for me?

Audio glitches are annoying, not to mention all the freezing. If I pull up my xbox guide to change a song or send a message it freezes up my opponent for a turn.
Then there's the lag, and other glitches that seem to keep piling and piling on..face it apologists, this game was rushed out before it was ready. Two people could have spent 20 mins playing it and would've known things aren't working right. It could be a sweet game but all the bugs ruin a lot of the fun.

Also, why do the devs not read their own forum? Because they don't want to get their feelings hurt? I don't use facebook so naturally I figured there'd be some word on here.

zebie
15 Jul 2009, 13:54
Spaceboy, ya beat me to it. We paid 800 points for a beta version of this game. I've been gaming since the NES days and I don't think I've ever purchased a game that is so clearly broken.

Private match modes don't work. You can't even change the selected landscape more than two or three times before it just picks one for you. Why even have a feature to select landscapes if its just going to decide for me?

Audio glitches are annoying, not to mention all the freezing. If I pull up my xbox guide to change a song or send a message it freezes up my opponent for a turn.
Then there's the lag, and other glitches that seem to keep piling and piling on..face it apologists, this game was rushed out before it was ready. Two people could have spent 20 mins playing it and would've known things aren't working right. It could be a sweet game but all the bugs ruin a lot of the fun.

Also, why do the devs not read their own forum? Because they don't want to get their feelings hurt? I don't use facebook so naturally I figured there'd be some word on here.

here here I agree

yakuza
15 Jul 2009, 14:40
Worst of all is, I think, that there's no way in hell they weren't aware some of these bugs before release.

Shadowmoon
15 Jul 2009, 16:58
Team 17 haven't being very good lately, buggy games, facebook questions ignored.....

Soon to come- The anger of WA Hardcore fans. What a shame, most of them are real excited I bet.

SonicWorms
28 Jul 2009, 14:54
Team 17 haven't being very good lately, buggy games, facebook questions ignored.....

Soon to come- The anger of WA Hardcore fans. What a shame, most of them are real excited I bet.
the same thing happened with Sonic Team

Iggyhopper
28 Jul 2009, 18:03
Maybe the new Alien Breed can bring them back up, but right now, they are on the street, and about ready to head into the gutter.

We can't say anything until the patch is out, but when it does come, you better hope they do good.

The Xbox Menu is a big problem for some people. I myself haven't had this problem, but then again I have 6 Mb/ps download speed.

Wormageddn
28 Jul 2009, 19:36
There's a good example of how to not get a team member to engage in a conversation.

Are you serious? Over the word "dumb"? Is this extreme sensitivity, or superiority? You have to understand that when you sell people a broken product there will be anger on the part of those who purchased it under false pretenses, such as that it would work. Be glad that he wasn't vulgar, profane, or personally abusive, because a lot of people would like to be about now. The fact that they would stop reading their own forums and replying to their own fans doesn't seem very mature to me. Team17 should be patient and apologetic at this point, not stand-offish. Honestly, with the state of recent releases, they should be happy WE'RE still talking to THEM.

Spaceboy
28 Jul 2009, 19:46
Maybe the new Alien Breed can bring them back up, but right now, they are on the street, and about ready to head into the gutter.

We can't say anything until the patch is out, but when it does come, you better hope they do good.

The Xbox Menu is a big problem for some people. I myself haven't had this problem, but then again I have 6 Mb/ps download speed.

I notice that they spend more time praising articles about Alien Breed than talking about the patch for Worms on their Facebook page. Also, the patch for iPhone Worms will be out next week, but not a single detail about the patch for this game. Has anyone tried getting a refund from Microsoft yet? At the very least, the patch better be amazing and we'd better be granted quite a bit of free DLC. Why is this game even still available for download? It should've been pulled to prevent further grievance, like the busted Fallout DLC.

spanky
31 Jul 2009, 09:38
Are there any news about the Patch?

Andy Snook
31 Jul 2009, 17:44
No news, however Microsoft have started offering 800 MS points as compensation if you ring them up and explain the problem.

Although it says no refunds, trading standards take it very seriously and when threatened MS just seem to give in. I just hope MS pass on the bill to Team 17 instead of absorbing the costs itself as this game is incomplete (private alpha quality maybe?).

I know of at least 5 people now who cant continue the game due to save game curruption, and as some of the data is stored in there profile, deleting the saved game from the console doesnt solve it.

And like the guy said previous, if Team 17 staff members wont talk to people on the forums or facebook who are negative, have they forgotton who they are? A company, charging consumers money for goods, which consumers expect to work or if not expect money back (Sales of Goods Act, Supply of Goods and Services Act, which very much apply to a UK based company).

xe-cute
31 Jul 2009, 17:53
I wouldn't be so bothered if they simply kept us informed.

Just a daily updated letting us know what they have worked on and fixed would be great so we can see the progress our self and know things are getting sorted out.

The wall of silence is always what infuriates me around buggy games.
Back in the days of the Intellivision, Atari, Speccy, C64, nes & Snes, megadrive etc - you had NONE of this, it was almost impossible to patch games AFTER release.

Hence all game company's today are in the bad practise of releasing unfinished games due to the publishers pushing them to do so and wanting the cash on the table faster.

It's unfair on us gamers and there should be more quality control in certification. How do incomplete buggy games pass? What is good enough for M$ to pass is not good enough for me.


Bring back unpatchable consoles to bring back the top quality of games.... Nintendo never seem to patch many games unlike PS3 and 360.
I can't remember ever patching a Mario game due to broken mechanics and glaringly obvious problems.


Today it is sadly a case of the publishers saying to the software houses "get it out there asap, and patch it later"
Where it used to be "Don't you dare release this until you know 110% that it is completely bug free as we can't fix it after and it would be a disaster and we'll drop you like a hot brick".


How times change! HOWEVER, still no reason why not to keep us informed of progress, that's just bad manners.
I mean it only take a few mins at most to inform the community and them few mins go a long way in silencing critics.

Am I "crazy" in simply wanting to know "what is what" concerning the progress of fixing a game I bought?
I just want to see a list of bugs/glitches known and that lovely super-strike through the ones fixed.

Miah
1 Aug 2009, 04:14
No news, however Microsoft have started offering 800 MS points as compensation if you ring them up and explain the problem.

Although it says no refunds, trading standards take it very seriously and when threatened MS just seem to give in. I just hope MS pass on the bill to Team 17 instead of absorbing the costs itself as this game is incomplete (private alpha quality maybe?).

I know of at least 5 people now who cant continue the game due to save game curruption, and as some of the data is stored in there profile, deleting the saved game from the console doesnt solve it.

Make me number 6. Everyone should call for the refund.

MrLee
2 Aug 2009, 18:41
Team 17 haven't being very good lately, buggy games, facebook questions ignored.....

Soon to come- The anger of WA Hardcore fans. What a shame, most of them are real excited I bet.

I was.

I've been reported for using an exploit on there too. Blinking fire punch into the ceiling was an accident.

This is the exact same thing as the original WA. And when we finally got a patch, it was rubbish.

800 points sounded so good to begin with.

Spaceboy
3 Aug 2009, 02:02
No news, however Microsoft have started offering 800 MS points as compensation if you ring them up and explain the problem.

Although it says no refunds, trading standards take it very seriously and when threatened MS just seem to give in. I just hope MS pass on the bill to Team 17 instead of absorbing the costs itself as this game is incomplete (private alpha quality maybe?).

I know of at least 5 people now who cant continue the game due to save game curruption, and as some of the data is stored in there profile, deleting the saved game from the console doesnt solve it.

And like the guy said previous, if Team 17 staff members wont talk to people on the forums or facebook who are negative, have they forgotton who they are? A company, charging consumers money for goods, which consumers expect to work or if not expect money back (Sales of Goods Act, Supply of Goods and Services Act, which very much apply to a UK based company).

Have many people gotten this refund? I tried calling earlier, and got the run around. They had me delete the game(again), clear the cache, and redownload it. It didn't work. Of course. Said they were going to call me back and didn't. Tomorrow, I'm going to call and not be so nice about it. They should be crediting everyone who bought the game. Every. Single. Person.
I wouldn't be so bothered if they simply kept us informed.

Just a daily updated letting us know what they have worked on and fixed would be great so we can see the progress our self and know things are getting sorted out.

The wall of silence is always what infuriates me around buggy games.
Back in the days of the Intellivision, Atari, Speccy, C64, nes & Snes, megadrive etc - you had NONE of this, it was almost impossible to patch games AFTER release.

Hence all game company's today are in the bad practise of releasing unfinished games due to the publishers pushing them to do so and wanting the cash on the table faster.

It's unfair on us gamers and there should be more quality control in certification. How do incomplete buggy games pass? What is good enough for M$ to pass is not good enough for me.


Bring back unpatchable consoles to bring back the top quality of games.... Nintendo never seem to patch many games unlike PS3 and 360.
I can't remember ever patching a Mario game due to broken mechanics and glaringly obvious problems.


Today it is sadly a case of the publishers saying to the software houses "get it out there asap, and patch it later"
Where it used to be "Don't you dare release this until you know 110% that it is completely bug free as we can't fix it after and it would be a disaster and we'll drop you like a hot brick".


How times change! HOWEVER, still no reason why not to keep us informed of progress, that's just bad manners.
I mean it only take a few mins at most to inform the community and them few mins go a long way in silencing critics.

Am I "crazy" in simply wanting to know "what is what" concerning the progress of fixing a game I bought?
I just want to see a list of bugs/glitches known and that lovely super-strike through the ones fixed.

Agreed. To everything.

Well, not everything, but I got tired of typing.
Make me number 6. Everyone should call for the refund.

Have you tried calling? We should make tomorrow rally-call day.

thomasp
3 Aug 2009, 19:38
According to Facebook, a patch/update for W2A will be released in a "few weeks" due to the testing/approval cycle.

Within the next couple of days T17 should be posting a list of what's going to be fixed. I'll keep an eye peeled and stick it on the forum for everyone :)

kikumbob
3 Aug 2009, 23:00
For my part I've been quite enjoying the game. I've noticed the bugs but they haven't really ruined the game for me and Team 17 are working on a patch. They're even talking to us, which is a lot more than most game developers do.

Vader
3 Aug 2009, 23:18
This is the exact same thing as the original WA. And when we finally got a patch, it was rubbish.


W:A is awesome these days (apart from the lack of rankings, although that doesn't bother me).

franpa
7 Aug 2009, 14:00
Spaceboy, ya beat me to it. We paid 800 points for a beta version of this game. I've been gaming since the NES days and I don't think I've ever purchased a game that is so clearly broken.
Not everyone can afford a lengthy beta test phase, Team17 likely released the game "as is" so that they can get the money to fund further development on the game.

I agree first impressions mean everything, but sometimes you just can't afford to get it right the first time.

pfunk81
10 Aug 2009, 06:50
Not everyone can afford a lengthy beta test phase, Team17 likely released the game "as is" so that they can get the money to fund further development on the game.

I agree first impressions mean everything, but sometimes you just can't afford to get it right the first time.

Wow, that is the worst excuse I've heard yet. You know damn well these guys aren't broke. There would have been no "lengthy testing phase" because I found several game-breaking bugs the very first time I played it.
They could have tested for a couple hours, tops.

If Team17's hurting for bucks I don't see how they could afford to NOT get it right the first time. Call me crazy. Next time I'll go register a bunch of Scorched Earth floppies instead of playing worms.

franpa
10 Aug 2009, 16:05
Team17 get funded by tight **** publisher, no money/time provided by publisher for testing. Not Team17's fault.

Wormageddn
10 Aug 2009, 17:27
Team17 get funded by tight **** publisher, no money/time provided by publisher for testing. Not Team17's fault.

This game is self-published, so if you want to blame the publisher it is Team17's fault.

robowurmz
10 Aug 2009, 20:03
Does the word "Microsoft" mean anything to you?

Plasma
10 Aug 2009, 21:11
Does the word "Microsoft" mean anything to you?
That's not a publisher in the funding sense, that's just an acting distributor, and little else.

Of course, Team17 didn't do what Franpa is saying and skip testing altogehter, that'd be outrageous! But testing and fixing is more complex than most people think it is, and while loads of bugs might show up for one person, for others they can go completely unfound! Especially in the online parts, as many bugs don't show up on whatever close connections they use.

franpa
11 Aug 2009, 09:57
I didn't mean they would skip testing alltogether, just that they can't afford a LENGTHY beta test. Blizzard however, can which is why there Starcraft 2 game will be awesome on release :P

yakuza
11 Aug 2009, 10:28
I didn't mean they would skip testing alltogether, just that they can't afford a LENGTHY beta test. Blizzard however, can which is why there Starcraft 2 game will be awesome on release :P

It's not so much about affording a beta phase, which isn't too costly compared to other phases of development, since after all, it's the users doing the work but the fact they have to meet a deadline and the publisher didn't enforce a quality control, or they just didn't care. I'm more inclined to believe the later.

robowurmz
11 Aug 2009, 12:14
That's not a publisher in the funding sense, that's just an acting distributor, and little else.

They do push the release dates though, and have all of these size restrictions.